EVERY PIECE OF OUR JEWELRY IS HANDMADE TO ORDER. THERE WILL BE SLIGHT NATURAL FLAWS ON SHELLS AND MOTHER OF PEARL CARVED PIECES.

 

We accept returns of unworn items in their original condition and packaging within 10 days of the delivery date. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees. If items show signs of wear, the return will not be accepted and earrings sent back to buyer. 

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Before making a return please email hello@collectedbyfarrell.com CBF is not liable for lost or stolen returns.

Please note: any items that are personalized or have been customized in any way are final sale and are not able to be returned.

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Please allow 1-2 weeks for us to receive, review and process your refund request.

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If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days (may vary depending on your bank).

Please note, all applicable shipping and handling charges are non-refundable. Please note that all wholesale items are final sale.

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Exchanges

If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.

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If the item you received broke, please email us pictures. We will repair the earring for $25.

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Pre-Order Styles (if applicable)

Shipping dates on Pre-Order items are not guaranteed and are estimates only. Pre-order styles are not guaranteed to ship on the date listed. All Pre-Order styles are subject to delays.

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